FAQ

Cannot login the device web after upgrade firmware
If you find that the web password doesn't work and the web warning that the password is wrong after upgrading to the new firmware, please try the follo...
Wed, 26 Jan, 2022 at 8:20 PM
How to reset the web password for single-button series door phone?
Applicable model: R20A, R20B, R20K, R26, E11, E12 1. Reset password via Akuvox Cloud  If the device is connected to Akuvox Cloud, then you can use auto...
Wed, 8 Jun, 2022 at 4:40 PM
How to reset the password for R29/X915/X916 door phone?
1. Reset by Device Screen Please enter 9999 in the dial page, then enter 3888 into the project setting interface. Choose Restore, then Confirm to r...
Wed, 8 Jun, 2022 at 4:41 PM
How to reset the web password for R27/R28 door phone?
1. Reset by Device Screen Please enter *2396# to enter the system setting interface. Press UP or Down key to choose System Setting. Then choose reset...
Fri, 10 Dec, 2021 at 1:00 PM
How to obtain IP address on Akuvox door phone
Scenario IP Addresses can be obtained on the Akuvox door phones directly. After obtaining the IP address, you will be able to use it to log in to the devic...
Thu, 25 Nov, 2021 at 3:43 PM
Where can you find the latest firmware?
The new firmware updates can enable new features, improve the usability of existing features, and fix bugs.  You can get the latest firmware from the...
Mon, 3 Jan, 2022 at 7:59 PM
Invalid MAC Address
When you add the device to the SmartPlus-cloud portal if you get the error " Invalid MAC address or already exists", then maybe those devices don&...
Fri, 28 Jan, 2022 at 5:36 PM
Q2: Video stream URL of R2X:
A2: http://device ip:8080/video.cgi        rtsp://IP_address/live/ch00_0
Mon, 20 Jan, 2020 at 4:59 PM
Q3: What is the pixel dimention of the R29
A3: The dimention is 1280x800
Mon, 20 Jan, 2020 at 4:59 PM
Q4: How can I change the graphic resolutions in the IP connection
A4: Export autop template, find below item Config.Features.VIDEO_CODEC_PARAM.ProfileLevel = 720P
Mon, 20 Jan, 2020 at 4:59 PM