FAQ

Q1: How to obtain IP address of R2X
A1: ✔ For devices with single button - E21/ R20/ R23/ R26: While E21/ R20/ R23/ R26 power up normally, hold the call button for 5 seconds after the statue ...
Mon, 20 Jan, 2020 at 4:58 PM
Q2: Video stream URL of R2X:
A2: http://device ip:8080/video.cgi        rtsp://IP_address/live/ch00_0
Mon, 20 Jan, 2020 at 4:59 PM
Q3: What is the pixel dimention of the R29
A3: The dimention is 1280x800
Mon, 20 Jan, 2020 at 4:59 PM
Q4: How can I change the graphic resolutions in the IP connection
A4: Export autop template, find below item Config.Features.VIDEO_CODEC_PARAM.ProfileLevel = 720P
Mon, 20 Jan, 2020 at 4:59 PM
Q5: How can I export the door log in R26? What is the format?
A5: At the web portal, go Phone -> Door log -> select item -> export;  The format is xml.
Tue, 3 Mar, 2020 at 11:02 AM
Q6: What's the onvif port of R2X
 A6: Port is 80.          The Onvif URL of Akuvox doorphone is http://doorphone's IP address:80/onvif/device_servcie
Fri, 12 Jun, 2020 at 2:41 PM
Q7: Do R20 support to work with Control4 system?
A7: Yes.  Akuvox R20, R26, R27, R28, R29, IT80, IT82, IT83, C313, C315 and C317 support to work with Contrl4 devices. Its driver can be downloaded from the ...
Mon, 20 Jan, 2020 at 4:59 PM
Q8: Can Control4 APP be installed in the Akuvox Android indoor monitor?
A8: Yes.  1. You can install the Google Play APP in Akuvox Android indoor monitor first and then from Google Play, download Control4 APP to install. 2. You ...
Mon, 20 Jan, 2020 at 5:00 PM
Q9: Can Akuvox doorphone have a video call with Control4 APP?
A9: Yes. It support video call. But note, 1. Control4 4sight service should be purchased first.  2. Confirm the downloaded Control4 APP from your area in iP...
Mon, 20 Jan, 2020 at 5:00 PM
Q10: How can I trigger some events via pressing the push button of R20?
A10: It can be achieved. You can select the trigger conditions to be Call started, Call ended or outgoing call and then configure the needed events.
Mon, 20 Jan, 2020 at 5:00 PM